Legal
The terms of the contract between BL Removals Ltd and our customers for moving goods.
These terms outline the agreement between BL Removals Ltd and our customers. They explain how we operate, what’s included in your moving service, and the responsibilities shared by both parties. Please take a moment to read them carefully before booking your move.
If you have any questions about these conditions or would like a printed copy, please contact us at office@blremovals.co.uk.
These conditions set out the terms of the contract between BL Removals Ltd (“the Remover”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of “the Remover”.
We carry out moves either at an hourly rate or for a fixed price, as agreed when you book. Section 2 applies to hourly bookings and section 3 to fixed price quotations. All other sections apply to both, unless stated otherwise.
1.1 Any reference in these conditions to “We” or “Us” is a reference to “the Remover”. Any reference in these conditions to “You” is a reference to the Customer. “Goods” means the goods being removed.
2.1 Where we book your move at an hourly rate, the following charges apply. They are for moves within London postcodes. Moves outside London are quoted individually.
2.2 Our hourly rates are:
2.2.1 One person and a van: £70 per hour.
2.2.2 Two people and a van: £90 per hour.
2.2.3 Three people and a van: £120 per hour.
2.2.4 Four people and two vans: £160 per hour.
2.3 Each booking has a minimum labour and vehicle charge: 3 hours for one person, 4 hours for two people and 6 hours for three or four people. The minimum charge applies even if the job takes less time. Time after the minimum is charged in 30-minute increments.
2.4 The first 10 miles from the collection postcode are included. Further mileage is charged at £1.50 per mile.
2.5 Floor access is charged at £10 per floor, per mover.
2.6 Weekend and bank holiday bookings are charged at an extra £5 to £10 per hour.
2.7 Where the collection or delivery address is in the Congestion Charge zone, the £18.00 Congestion Charge is added to your bill.
2.8 Large furniture items are wrapped for transport at £10 per item.
2.9 Any parking fees or other charges we pay on your behalf are added to your bill. Please arrange parking or a parking suspension at both addresses where needed.
3.1 Quotations do not include any other customs duties levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.
3.2 Our Quotation is valid for twenty-eight days from the date of issue.
3.3 Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:
3.3.1 If the work does not commence within twenty-eight days of acceptance;
3.3.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.
3.3.3 We have to collect or deliver goods at Your request above the ground floor and first upper floor.
3.3.4 We supply any additional services, including moving extra goods (these conditions apply to such work). This may include (but is not limited to) situations in which it becomes apparent when We collect Your goods that there are additional items, goods or other load, of which We were not informed when We provided Our quote and which was not, therefore, included in the quote.
3.3.5 The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.
3.3.6 We have to pay parking or other fees or charges (including fines where you have not arranged suspension of parking restrictions) in order to carry out services on Your behalf. For the purpose of this Agreement parking fines for illegal parking, caused by Our negligence, are not fees or charges and You are not responsible for paying them.
3.3.7 There are delays outside our reasonable control in which event we will make additional charges calculated in accordance with our standard rates applicable at the time.
3.4 The quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your Goods on your required date. We will send our written confirmation within one working day of our receipt of your acceptance of our quotation.
Unless previously agreed in writing we will not:
4.1 Dismantle or assemble furniture of any kind.
4.2 Disconnect or reconnect appliances, fittings or equipment.
4.3 Remove or lay fitted floor coverings.
4.4 Take down or re-hang curtains, blinds or other window coverings.
4.5 Move items from a loft, unless agreed and the loft area is properly lit and floored and safe access is provided.
4.6 Move any items excluded under Clause 5.
4.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the removal of which may damage the item or items in question or its or their surroundings.
4.8 Clear driveways or other access areas (at either collection or delivery address) from snow or ice or other materials.
The following items are specifically excluded from this contract and will not be removed:
5.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
5.2 Potentially dangerous, damaging or explosive items.
5.3 Goods likely to encourage vermin or other pests or to cause infection.
5.4 Refrigerated or frozen food or drink.
5.5 Any animals and their cages or tanks including pets, birds or fish.
5.6 Cars, boats and caravans.
5.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives. Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 5.2, 5.3, 5.4, 5.5 and 5.7.
5.8 Breakage of owner packed property unless the box or container shows signs of external damage.
It is your sole responsibility to:
6.1 Declare to us the proper value of the Goods.
6.2 Obtain at your expense all documents necessary for the removal to be completed.
6.3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error or is left in the wrong room.
6.4 Prepare adequately and stabilise all appliances prior to their removal.
Other than by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.
By entering into this contract you confirm to us that:
7.1 The Goods are your own property; or
7.2 You have the authority of the owner of the property to make this contract in respect of the Goods.
You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.
8.1 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date as follows:
8.1.1 More than 7 working days before the removal was due to start: no charge.
8.1.2 7 or fewer days before the removal was due to start: 50% of the total removal charges.
8.1.3 Within 24 hours of the move taking place: 100% of the total removal charges.
8.2 For fixed price quotations, condition 8.1 will not apply if you take the optional postponement or cancellation protection waiver.
8.3 For fixed price quotations, our quotation is based on us being able to begin unloading our vehicle(s) at or before 2pm on the day of delivery (unless specified in writing). If we are prevented from doing so for reasons beyond our control, waiting charges will become payable at a rate of £30 per mover per hour.
8.4 For fixed price quotations, we offer a waiting time exemption or waiver for a fee equivalent to up to 10% of the total removal charge. If the waiting time exemption/waiver is accepted and paid for at least 24 hours prior to the move commencing, all waiting charges will be waived for a maximum of four hours.
9.1 Fixed price quotations: a deposit of 50% is required on acceptance of our quote, with the remaining balance payable no later than 7 calendar days from the day we carry out the move.
9.2 Hourly bookings: charges are calculated in line with section 2, based on the time taken, and are payable as confirmed when you book.
9.3 You may not withhold any part of the agreed price.
9.4 A late payment fee of £50 plus interest at 10% per month calculated on a daily basis is charged on all overdue accounts. We reserve the right to terminate this contract if deposit payment is not received before the removal date, and not to carry out any services quoted for. Failure to comply with our payment terms will also mean that we will not insure our liability for the goods.
10.1 In the event of loss or damage to your goods, our liability to you shall not exceed a sum equivalent to the repair or replacement of those goods, whichever is the lowest sum, up to a maximum of the declared value. For fixed price quotations, we will not be liable for the first £250.00 of any claim, unless the optional Insurance Excess Waiver is chosen.
10.2 We may choose to repair or replace the damaged or lost item. However if we choose to repair the item we will not be liable for any depreciation in value.
10.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the goods if it is caused by any of the following circumstances:
10.3.1 Fire howsoever caused.
10.3.2 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
10.3.3 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
10.3.4 Cleaning, repairing or restoring unless we did the work.
10.3.5 Moth or vermin or similar infestation.
10.3.6 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
10.4 Additionally we will not be liable for any loss of or damage to:
10.4.1 Any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
10.4.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, unless you have previously given us full information including value, and we have confirmed in writing that we will accept responsibility in accordance with 10.1 above.
10.4.3 Goods which have a relevant proven defect or are inherently defective.
10.4.4 Animals and their cages or tanks including pets, birds or fish.
10.4.5 Plants.
10.4.6 Refrigerated or frozen food or drink.
10.5 Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to deliver the goods.
11.1 Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.
11.2 If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we can arrange for them to be stored with a storage provider. This contract will then be fulfilled and any additional services, including storage and redelivery, will be at your expense.
11.3 We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of our obligations under this agreement if such delay or failure results from events, circumstances or causes beyond our reasonable control including but not limited to adverse weather conditions. In such circumstances we shall be entitled to a reasonable extension of time for performing such obligations, provided that if the period of delay or non-performance continues for 4 weeks then you may terminate this agreement, without penalty by giving not less than 7 days written notice to us.
11.3.1 In the event that the agreement is terminated under clause 11.3 and we have part performed any of our obligations under this agreement, including but not limited to a completed or part-completed packing service, any charges incurred by us at the time of your termination under clause 11.3 shall become chargeable in accordance with our standard rates applicable at the time.
11.3.2 In the event of termination under clause 11.3, any monies already paid will be refunded save that we reserve the right to set off such sums as are due to us under clause 11.3.1.
11.3.3 We shall not be liable for any costs or charges you incur as a result of the termination of the agreement under clause 11.3.
12.1 Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. Therefore our liability is limited as follows:
12.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
12.1.2 If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable.
12.1.3 If we are responsible for causing damage to Your premises or to property other than goods submitted for removal, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time.
We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing by recorded delivery post or email within seven days of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing. Day one of seven starts the day after either their collection by you or delivery by us to their destination.
14.1 We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you.
14.2 If we sub-contract these conditions will still apply in full.
These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions.
A party shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is beyond the reasonable control of a party, materially affects the performance of any of its obligations under this agreement, and could not reasonably have been foreseen or provided against, but will not be excused for failure or delay resulting from only general economic conditions or other general market effects.
By ordering a BL Removals Ltd service by telephone, email, fax or our website the customer agrees to be bound by these terms and conditions. The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
BL Removals Ltd, registered in England and Wales, company number 04645206. Registered office: 30 Warrender Way, Ruislip, England, HA4 8ED.
